Welcome to Datalink. We look forward to working with you and introducing you to a full suite of solutions and services.

Responses to FAQs are provided below. Feel free to contact your account team for more information. Or, feel free to contact Datalink by calling 1-800-448-6314.

CUSTOMER FAQ:

Q: As a new customer to Datalink, what types of services and solutions are offered?
A: Datalink offers a comprehensive suite of services and solutions.

Services include:

Analysis: AssessLink^sm consulting services help you develop information storage strategies and tactics that align with business needs. Datalink storage consultants conduct comprehensive data research, develop current vs. desired state gap analyses, and make storage infrastructure and practice recommendations.

Design: DesignLink^sm consulting services provide you with a comprehensive blueprint of data recovery, availability, and storage management solutions. Datalink designs storage architectures based on industry best practices and product-level analyses and recommendations.

Implementation: SolutionLink^sm services span the smooth deployment of new storage solutions, as well as the optimization of existing storage solutions. Datalink helps you get the most out of your current and new storage solutions investments.

Support: SupportLink^sm services provide you with responsive and reliable technical support for information storage solutions. Datalink operates a 24/7, dedicated support center. System-level support is offered across a broad array of software and hardware from the industry’s top manufacturers.

Q: Who will my account executive be after the acquisition?
A: For the vast majority of customers, your account executive will remain the same. If there is a change, Datalink sales and engineering management will contact you.

Q: Will the combined company stop offering any of the services currently offered by either Datalink or MCSI?
A: No. Datalink will continue to offer the same services. MCSI customers will benefit from Datalink’s dedicated support center, as well as expanded solution & services offerings.

Q: As a current MCSI customer, how will this acquisition benefit me?
A: You will see a deeper pool of talented professional services and sales teams, a broader suite of data availability, data recovery, and storage management solutions, as well as a dedicated support center.

Q: Do you anticipate any interruptions in service?
A: We are very focused on a quick and seamless integration. We have a transition team in place that has prepared for and will oversee the integration process. We believe that the steps we’ve taken, along with the similarities in our cultures and processes, will help to ensure a smooth integration.

Q: Will I need to sign a new contract for services after the acquisition?
A: No. All current service contracts will be honored per the terms of the existing contract.

Q: I am an MCSI customer with a support contract in place, who should I contact to obtain customer support services?
A: In the near term, please access support services as you did with MCSI. Call 888-307-6274. Once the integration of the two companies is complete, you will be transitioned to Datalink support services. We will keep you apprised of changes and important announcements.

ADDITIONAL QUESTIONS:

If you have additional questions that have not been answered here, please contact us.